fh999's Privacy Policy
Your personal information is a trust placed in us — this page describes in detail how we collect, store, and protect that information.
fh999 places the highest importance on the personal privacy of users in Bangladesh. When you use our platform, you place your trust in us — and we value that trust. This privacy policy explains what types of information fh999 collects, how it is used, who it may be shared with, and what rights you have regarding your information.
By continuing to use this platform, you are agreeing to the terms described in this policy. If you disagree with any part of this policy, please stop using the platform and contact our support team.
What Information We Collect
We collect various types of information during registration, transactions, and use of services on the fh999 platform. This data collection is entirely purposeful and essential for providing a safe service.
1.1 Identity Information
- Full name and date of birth
- Email address and mobile number
- Residential address
- Government ID information (for identity verification)
1.2 Financial Information
We record information about your payment transactions. The history of deposits and withdrawals made through bKash, Nagad, Rocket, or Upay is stored securely in our system. We do not store any payment PINs, personal passwords, or complete mobile banking account details.
1.3 Technical Information
- IP address and device identification information
- Browser type and operating system
- Time spent on the platform and pages visited
- Information collected through cookies and similar tracking technologies
1.4 Gaming Activity
Your betting and gaming history, win/loss records, and bonus usage information are recorded in our system. This information is used to improve service quality and ensure responsible gaming.
Purpose of Data Use
fh999 uses collected information only for specific and legitimate purposes. We never sell your information to third parties.
2.1 Service Delivery and Operations
- Creating and managing your account
- Processing deposits and withdrawals and verifying transactions
- Providing bonuses, rewards, and VIP benefits
- Personalizing the gaming experience
2.2 Security and Fraud Prevention
To ensure the security of your account, we monitor login activity. If suspicious activity is detected, we take immediate action and alert you if necessary.
2.3 Responsible Gaming
By analyzing your gaming patterns, we can identify potentially problematic behavior and provide timely support. This is an important part of our responsible gaming policy.
2.4 Communication and Support
- Providing customer service via live chat and email
- Sending important account notifications
- Informing you of security alerts and policy changes
- Sending promotional messages with your consent
Information Sharing and Disclosure
fh999 does not sell your personal information to third parties. However, sharing information may be necessary in specific circumstances and for defined purposes.
3.1 Service Provider Partners
We work with trusted technology providers and payment processors. These partners only have access to the information needed for their designated tasks and operate under strict confidentiality agreements.
3.2 Legal Obligations
Under applicable law, we may be legally required to disclose information in response to valid requests from competent authorities. In such cases, we provide only the information required by law.
3.3 Never Shared With
- Advertisers or marketing agencies
- Data brokers or information resellers
- Social media platforms without an agreement
- Any commercial party without your explicit consent
Cookies and Tracking Technologies
The fh999 platform uses cookies and similar technologies. These are small data files stored in your browser that help improve the platform's functionality.
4.1 Essential Cookies
These cookies are essential for the platform's basic functionality. Maintaining login sessions, verifying security tokens, and saving preferences fall under this category. Disabling them may prevent the platform from working properly.
4.2 Performance Cookies
These cookies collect information on which pages are visited most and where users encounter issues. This information helps us improve the fh999 experience.
4.3 Cookie Control
You can control or delete non-essential cookies through your browser settings. However, please note that disabling certain cookies may affect how some features of the platform work.
Data Security Measures
fh999 uses industry-standard security technology to protect your information. Our secure and reliable platform is committed to keeping every user's data safe.
5.1 Encryption
All data exchanged between your browser and our servers is protected by SSL (Secure Socket Layer) encryption technology. Sensitive financial and personal information is stored in an encrypted state in our database.
5.2 Access Control
- Only authorized staff can access user data
- Every access is logged and regularly audited
- Two-factor authentication is mandatory for administrative access
5.3 Response to a Data Breach
If there is any reason to believe the security of your information has been compromised, we will notify you as quickly as possible and take all necessary steps to resolve the issue.
Data Retention Period
fh999 retains your personal information only for as long as necessary to fulfill the required purpose or to meet applicable legal obligations.
6.1 Active Accounts
All information is retained while your account is active. Gaming history and transaction records may be retained for an extended period for the purpose of dispute resolution and auditing.
6.2 After Account Closure
After an account is closed or deactivated, financial transaction records and identity verification information may be kept for a defined period to meet legal requirements. After that, data is securely deleted or anonymized.
Your Rights
fh999 respects your right to data protection. Your main rights are described below.
7.1 Right to Access Information
You can ask us at any time what information we hold about you. We will provide that information to you within a reasonable time.
7.2 Right to Correct Information
If any of your information is incorrect, you can request a correction. We will make the necessary corrections as quickly as possible.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can contact our support team at any time to stop this service. However, it is not possible to stop sending essential account-related notifications.
7.4 Contact to Exercise Your Rights
To exercise these rights or for any questions about your information, please contact our support team. Our 24/7 live chat and email support are available: [email protected]
Protection of Minors' Information
fh999 is a platform for adults only. This service is available only to those aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
Age is verified at the time of registration. If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.
Policy Changes and Updates
fh999 may revise this privacy policy from time to time. Changes will be published on this page, and for significant changes, we will notify you directly by email or through the platform.
Continuing to use the platform after changes have been made will indicate that you have agreed to the revised policy. We therefore recommend visiting this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
- Live Chat: Instant support through the platform
- Email: [email protected]
We take every complaint seriously and do our best to resolve it as quickly as possible.
For more information, see: Terms & Conditions | Responsible Gaming | FAQ