Terms & Conditions — fh999 Online Casino Bangladesh

Last Updated: 2026

These Terms & Conditions ("Terms") apply to the use of fh999's website and all associated services. When you register on fh999 or use any of its services, you are considered to have read, understood, and agreed to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

Important: These Terms constitute a legally binding agreement. Please read each clause carefully.

1. Definitions & Interpretation

The following terms used in these Terms & Conditions have the meanings defined below:

"Platform"

Refers to the website, mobile site, and all associated digital services owned and operated by fh999.

"User" or "Member"

Any person who has registered an account on fh999 and is using the platform's services is referred to as a "User" or "Member".

"Wager" or "Bet"

Funds placed to participate in any game, casino product, or sports betting market available on the platform are referred to as a "Wager" or "Bet".

"Balance"

The total amount of funds in a user's account, including both deposited funds and winnings.

"Bonus Funds"

Promotional funds awarded by fh999 that may only be withdrawn after the specified wagering requirements have been met.

2. Account Registration

Each user must create a personal account to access services on fh999. The following conditions apply when completing the registration process:

Each individual may create only one account. Creating multiple accounts using the same device, IP address, or identity document is strictly prohibited.
All information provided during registration must be accurate, complete, and up to date. Providing false information may result in the account being closed.
It is entirely the user's responsibility to keep their account password and login details confidential. Do not share this information with any third party.
If any suspicious activity is noticed on the account, the fh999 support team must be notified immediately.
fh999 may request additional documents for identity verification at any time.

If members of the same household wish to operate separate accounts from the same device, they must obtain prior approval from fh999 support.

3. Age & Eligibility

fh999's services are available only to those aged 21 or above. Participation by minors on this platform is strictly prohibited.

Proof of Age: fh999 may request a copy of a national identity card or passport for age verification at any time. Failure to submit the required documents may result in the account being temporarily or permanently suspended.
Geographic Applicability: It is the user's own responsibility to use this platform in compliance with the local laws of their country.
Betting on Your Own Behalf: Each user may only place bets for themselves. Placing bets on behalf of others or using a third party's funds is prohibited.

If it is proven that a minor has operated an account on this platform, the account and all associated funds will be forfeited.

4. Deposits & Withdrawals

4.1 Deposit Rules

Accepted methods for depositing funds on fh999 are: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳500.

All deposits are processed in Bangladeshi Taka (BDT).
Keep the transaction ID provided at the time of deposit — it may be needed for future verification.
fh999 only accepts payment methods registered in the account holder's name. Deposits made through a third party are prohibited.
fh999 reserves the right to hold a deposit if there is suspicion of fraudulent activity or a chargeback.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. The withdrawal process is generally completed within 5 to 30 minutes.

Withdrawal requests may only be made through the same method used for the most recent deposit — bKash, Nagad, Rocket, or Upay.
Full account verification (KYC) is required before a withdrawal can be made.
If an active bonus is present and wagering requirements have not been met, withdrawals will be temporarily on hold.
fh999 may carry out additional verification steps for large withdrawals, which may extend the processing time slightly.

5. Bonuses & Promotions

5.1 Welcome Bonus

New members on fh999 will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example, a deposit of ৳1,000 earns a ৳1,000 bonus, bringing the total balance to ৳2,000. A deposit of ৳12,000 earns the maximum ৳5,000 bonus, bringing the total balance to ৳17,000.

5.2 Wagering Requirements

After receiving the welcome bonus, a 25x wagering requirement must be met before the bonus funds can be withdrawn. Wagering is calculated on the bonus amount only — not on the deposit and bonus combined. For example, for a ৳1,000 bonus, a total of ৳1,000 × 25 = ৳25,000 must be wagered before any winnings from the bonus can be withdrawn.

5.3 General Bonus Terms

A promotion may not be used more than once, unless otherwise stated in the specific promotion's terms.
fh999 reserves the right to modify, suspend, or cancel any bonus offer at its discretion.
Only wagers made with bonus funds will count toward the wagering requirement — wagers made with actual deposited funds in the account are counted separately.
fh999's decision is final in all matters relating to the receipt and use of bonuses.

6. Gaming Rules

fh999 offers various types of games including slots, fishing games, card games, live casino, and sports betting. The following general rules apply when participating in each game category:

Once a bet is confirmed, it cannot be cancelled unless a clear technical error is proven.
Server logs and fh999's database records are considered the final evidence for determining game outcomes.
fh999 is not responsible for issues caused by loss of internet connection. In the event of a technical calculation error, fh999 reserves the right to void the bet and refund the funds.
Odds in sports betting may change; the odds applicable at the time the bet is confirmed will remain in effect.
fh999 reserves the right to add new games or remove existing games at any time.

6.1 VIP Program

fh999's VIP program has three tiers — Bronze, Silver, and Gold. It is possible to advance to a higher tier through regular play. Each week, Bronze members are eligible for up to 0.3% cashback, Silver members up to 0.7%, and Gold members up to 1.0%. The final decision on VIP benefits is at fh999's discretion.

7. Prohibited Activities

The following activities are strictly prohibited on fh999 and may result in permanent account closure:

Operating multiple accounts for the purpose of obtaining bonus or promotional benefits.
Using any software, bots, scripts, or automated systems on the platform.
Attempting unauthorized access to another user's account or personal information.
Intentionally exploiting any technical error on the platform for personal gain; reporting such errors to support immediately is mandatory.
Using the platform for money laundering or any illegal purpose.
Attempting to influence game outcomes through collusion with other members.
Operating an account using a false identity, fake documents, or fraudulent information.

fh999 reserves the right to report any suspicious activity to law enforcement authorities.

8. Account Suspension & Closure

8.1 fh999's Rights

fh999 may temporarily suspend or permanently close any account without prior notice for any of the following reasons:

Violation of any clause of these Terms.
Evidence or reasonable suspicion of fraud, collusion, or illegal activity.
Failure to cooperate with the identity verification process.
Extended inactivity (a prolonged period with no activity).

8.2 Voluntary Closure at the User's Request

Any user who wishes to close their account may contact fh999 support to submit a closure request. All verifiable balances will be returned in accordance with the applicable withdrawal rules before the account is closed.

9. Responsible Gaming

fh999 believes that recreational gaming should be enjoyed responsibly. We provide the following features to protect our members:

Self-Exclusion: If a user feels that gaming is having a negative impact on their personal or financial life, they may contact support to request that their account be temporarily closed for a set period.
Deposit Limits: Users may set daily, weekly, or monthly deposit limits.
Reality Check: If fh999 notices a concerning change in a user's playing pattern, it may reach out to them.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10. Privacy & Data Protection

fh999 gives the highest priority to protecting users' personal information. Our platform uses SSL encryption to keep your transactions and personal data secure.

fh999 does not sell users' personal information to any third party.
Information is not disclosed anywhere other than to government or regulatory authorities, and only when legally required.
To learn more about our detailed policies on data collection, processing, and storage, please read our Privacy Policy.

fh999 retains records of every transaction and gaming session to ensure secure and fair play.

11. Dispute Resolution

fh999 strives to resolve all disputes fairly and transparently. The dispute resolution process is as follows:

First Step: Any issue or dispute must first be reported to fh999 support via 24/7 live chat or email ([email protected]).
Investigation: fh999 will investigate the dispute by reviewing documentation and server logs.
Decision: The decision issued by fh999 at the conclusion of the investigation will be considered final.
Fairness: fh999 guarantees that game outcomes are determined impartially and without any bias.

Dispute claims must be submitted within 30 days of the incident. Claims submitted after this period may not be accepted.

12. Changes to Terms

fh999 reserves the right to change, amend, or update these Terms at any time. Regarding any changes:

Users will be informed in an appropriate manner about any important changes.
If a user continues to use the platform after updated terms have been published, they will be considered to have accepted the new terms.
The latest terms will always be available on this page.

12.1 Entire Agreement

These terms, together with the Privacy Policy and Responsible Gaming Policy, form the entire agreement between fh999 and the user. Any prior oral or written agreements are replaced by these terms.

12.2 Contact

For any questions or comments about these terms, please contact our support team. Our 24/7 live chat and email ([email protected]) are always available to assist you.

fh999 Terms & Conditions

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